Technical & Systems

Solutions for Technical & Systems Training

Technical training often focuses on the features of systems and software, inundating the learner with reference information. This is overwhelming to employees, who return the workplace ill-equipped to actually use the systems for job tasks. Cedar focuses technical and systems training on the job tasks that make use of the systems, using realistic cases to guide the learner as they learn the software in context. Cedar integrates help screens and other technical resources so that when the learner needs to perform a task using the system, the information needed is provided at that moment. This makes the information stick, so it can be recalled when the learner is back on the job. Cedar has developed technical and systems training as instructor-led, web-based, and blended approaches for a variety of organizations and applications.

Financial System Online Training
Alzheimer’s Association
Performance-Based online training for chapters on new web-based financial system.

Client Service Representative Training
Social Security Administration
Blended learning training program for SSA personnel using case-based Performance Centered Learning approach. Included including virtual meetings, self-study, video on demand, and online guided simulations and custom learning management system. Program designed for 508 compliance, and resulted in significant increase in speed to proficiency.

Network Basics Online Training
United Airlines
Online training course to teach airport personnel basics of networks and network technology, for background knowledge in supporting troubleshooting problems.

Technical Training Workshops
Computer Prep
Instructor-led training workshops on subjects including Javascript, Virus/Malware, Windows Helpdesk, etc. for commercial publisher (Computer Prep) Education. Included preparation and layout of all manuals and materials.

Systems Training
A key ingredient in the success of any new or upgraded software system, is the quality and skill of the users of that system…
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Network Basics Online Training
Online training course to teach sales personnel basics of networks and network technology, for background knowledge in supporting sales process.

Medical Software Online Training Design
MD Scientific
Design of online training module for users of advanced tight glucose monitoring system, included both training and marketing components.