When a company that sells a device or piece of equipment, success often depends on how well the customer can learn to use that product. If customers can quickly learn to use the product without mistakes or errors, they will be much more satisfied with their purchase and rely less on support from the vendor. If they have trouble using the product, they will be less satisfied and rely on more support from the vendor, which reduces the vendor’s profit and their ability to sell more in the same market. At Cedar Interactive we ensure success with realistic scenarios and hands-on simulations to give users practice actually using the equipment or device in realistic situations, thereby preparing them to perform well when they get back on the job. Online training solutions let people practice using the simulated device in training, even when they do not have immediate access to the actual physical advice.
When a company that sells a device or piece of equipment, success often depends on how well the customer can learn to use that product. If customers can quickly learn to use the product without mistakes or errors, they will be much more satisfied with their purchase and rely less on support from the vendor. If they have trouble using the product, they will be less satisfied and rely on more support from the vendor, which reduces the vendor’s profit and their ability to sell more in the same market. At Cedar Interactive we ensure success with realistic scenarios and hands-on simulations to give users practice actually using the equipment or device in realistic situations, thereby preparing them to perform well when they get back on the job. Online training solutions let people practice using the simulated device in training, even when they do not have immediate access to the actual physical advice.
performance solution — simulation-based eLearning benefits:
- Immediate access to consistent, high-quality training by Roche customers worldwide
- Highly transferable job skills, improves staff performance
- Decreased cost and automatic administration of yearly certification testing process
- Frees Roche Diagnostics sales personnel to focus on generating new business, rather than training existing customer personnel
- Fast, immediate access to reports for internal documentation
“We have worked with Cedar Interactive on dozens of eLearning, instructor-lead, and video-based training projects in the medical field, and continue to do so. We have found them to be expert instructional designers and developers. They are attentive, reliable, and easy to work with, and are also glad to share knowledge gained from other clients and do whatever they can to contribute to our organizational success. I especially appreciate their genuine enthusiasm to understand our business and to challenge us when our initial solutions might not result in what we perceive to be our desired outcome. They’re great partners and I look forward to continuing our work together.”
Instructional Designer & Adult Learning Specialist – Global Medical Device Company
