Customer Service Representatives are the face of the company to its customers – making sure they represent the company well is mission-critical. To handle customer inquiries, representatives need to understand and apply policy and procedures, often while working with one or more computer systems, all while delivering outstanding customer service. Cedar prepares customer service representatives to integrate these skills by placing them in realistic customer situations where they practice using systems (typically simulated) to find the relevant procedure or policy information needed. They also have opportunities to practice good customer service, and see the impact their responses have on the customer and how satisfied the customer is with the interaction. Cedar has developed customer service training for a variety of organizations – including non-profit, governmental, and financial services organizations.
Customer Service Representatives are the face of the company to its customers – making sure they represent the company well is mission-critical. To handle customer inquiries, representatives need to understand and apply policy and procedures, often while working with one or more computer systems, all while delivering outstanding customer service. Cedar prepares customer service representatives to integrate these skills by placing them in realistic customer situations where they practice using systems (typically simulated) to find the relevant procedure or policy information needed. They also have opportunities to practice good customer service, and see the impact their responses have on the customer and how satisfied the customer is with the interaction. Cedar has developed customer service training for a variety of organizations – including non-profit, governmental, and financial services organizations.
benefits:
- Consistently ensures that every person obtains the best quality instruction, and achieves the necessary product knowledge and sales skills
- Timing enables immediate delivery, on the first day of hire if desired, instead of waiting for a class to be scheduled
- brings employees to proficiency quickly, thereby increasing productivity
“Roy Strauss and Cedar Interactive have been primary go-tos for over twenty years. They have produced eLearning courses from scratch, as well as updating and upgrading many courses. They are solid, dependable, and technically superb. I not only recommend them; I will continue to use them myself.”
Learning Program Manager, Learning Solutions Group – top U.S. university
