NFP & Government
Alzheimer’s Association: Contact Center Training
about
This training was integral to the launching of the Alzheimer’s Association 24-hr Contact Center, and consisted of an 8-hour blended training curriculum with eLearning and ILT components.
about
This training was integral to the launching of the Alzheimer’s Association 24-hr Contact Center, and consisted of an 8-hour blended training curriculum with eLearning and ILT components.
benefits
- Lower cost per trainee, no travel costs
- Consistent, high-quality training
- Engaging and enjoyable
- Flexible scheduling
- Highly customizable approach, through facilitator meetings
