Education
Follett: Knowledge Harvesting
about
This project consisted of developing a custom Knowledge Transfer process for Follett to use during a major organizational move and restructuring, to ensure knowledge was not lost during the restructuring, and that knowledge was captured and shared between teams before any team members became unavailable.
about
This project consisted of developing a custom Knowledge Transfer process for Follett to use during a major organizational move and restructuring, to ensure knowledge was not lost during the restructuring, and that knowledge was captured and shared between teams before any team members became unavailable.
benefits
- Implicit knowledge retained during critical transition period
- Mission critical tasks continued uninterrupted during transition
- Cross training of employees provided greater organizational resiliency
- Tools taught provided ongoing benefits to process and procedures
