Financial & Insurance
Social Security Administration: Client Service Training
about
This training project consisted of a fully blended approach using eLearning, Instructor-led training and back end LMS recordkeeping, to facilitate the accelerated training of Client services personnel processing claims. Final project consisted of a successful pilot test and testing of several SSA learner cohorts.
about
This training project consisted of a fully blended approach using eLearning, Instructor-led training and back end LMS recordkeeping, to facilitate the accelerated training of Client services personnel processing claims. Final project consisted of a successful pilot test and testing of several SSA learner cohorts.
benefits
- Faster, better training received by pilot test participants
- Effective demonstration of learning technology and design
