Consumer & Services

Consumer & Services Solutions

These organizations interact directly with end user consumers, whether it is supplying a product or a service. The Performance-Centered Learning® approach helps to keep learning fun and effective – transforming would-be dry topics such as Safety into engaging case-based situations.

Online Insurance Customer Service Training
Bluecross Blueshield of Illinois
Case-based training for customer service representatives handling benefit calls from insurance clients. Online training course used Performance Centered Learning to let users learn software, procedures, and telephone skills simultaneously and in situational context.

Funeral Home Director Training Design
Life Story
Analysis & design of training curriculum for innovative customized online and video remembrance presentation products sold by Life Story funeral home corporation.

Online Safety Training for Bowling Facility Personnel
Brunswick Bowl
Online Retail safety training for risk management purposes, including attention-holding design, Performance-Centered Learning case-based instruction, custom LMS and reports integrated with legacy HR system.

Online Risk Management Training and LMS
TIG Insurance
Medical Risk management training for Registered Nurse Midwives and associated LMS.

Online Certification System for Shopping Mall Security Officers
IPC International
Online testing engine and association Learning Management System (LMS) to ensure mall security training. Includes certification test, integration with and bi-directional sync with employee personnel recordkeeping system.

Case Study – Safety Training
Existing training tools for the execution of effective safety were dated and no longer delivered the safety message in a meaningful way…
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